Does Culture Matter? True Talk with Mark Lever and Issac Turpin

Dec 20, 2019

At Lightning Water Damage, we believe that culture plays a vital role in our business and the overall customer experience in the business and consumer services - cleaning industry. Join our CEO, Mark Lever, and our Director of Operations, Issac Turpin, as they delve into the topic of culture in this enlightening conversation.

The Impact of Culture

Culture encompasses the values, beliefs, attitudes, and behaviors that shape an organization. In the cleaning sector, culture sets the foundation for how a company operates, interacts with clients, and delivers services. It affects every aspect of our operations, from hiring and training to customer service and quality control.

Building a Positive Culture

At Lightning Water Damage, we understand the significance of fostering a positive culture. Our team is passionate about maintaining a supportive, inclusive, and collaborative environment. We believe that this translates into a higher level of customer satisfaction, as our employees are motivated and committed to delivering exceptional service.

Key Elements of Our Culture

We prioritize transparency and open communication within our organization. We encourage our team members to voice their opinions, share innovative ideas, and actively participate in the decision-making process. This culture of collaboration empowers our employees and promotes a sense of ownership and accountability.

Another crucial element of our culture is continuous learning and professional development. We invest in the training and skill development of our staff to ensure they are equipped with the latest industry knowledge and techniques. This commitment to their growth not only enhances their expertise but also allows us to offer up-to-date and efficient solutions to our clients.

The Customer Experience

We strongly believe that a positive company culture directly impacts the customer experience. When our employees feel valued, supported, and motivated, it reflects in their interactions with our clients. Our culture fosters a customer-centric approach, with a focus on understanding and exceeding our clients' needs and expectations.

Excellence in Service Delivery

Our commitment to a strong culture extends to the delivery of our services. We have developed meticulous processes and quality control measures to ensure consistent and exceptional results. From residential to commercial cleaning projects, every job is approached with the utmost professionalism and attention to detail.

Industry-Leading Standards

Lightning Water Damage is dedicated to maintaining the highest standards in the cleaning industry. We stay up-to-date with the latest advancements, industry best practices, and environmentally friendly cleaning solutions. Our team undergoes regular training to ensure compliance with safety regulations and to provide our clients with the best possible service.


Culture does matter. At Lightning Water Damage, our strong and positive culture sets us apart in the business and consumer services - cleaning sector. From our commitment to excellence in service delivery to our customer-centric approach, culture is at the core of everything we do. Experience the difference a strong culture can make. Contact Lightning Water Damage today for all your cleaning needs.

Kristie Kronk
Interesting discussion
Nov 8, 2023
Grace Hoy
I'm excited to hear from the CEO and Director of Operations about the impact of culture on the customer experience in the cleaning industry.
Jul 3, 2023
Annuncia Kokiai
Kudos to Lightning Water Damage for considering culture's importance in the cleaning industry. It's an aspect often overlooked but vital for success.
Jun 6, 2023
Kathy Wood-Dobbins
Culture influences the way employees and customers interact, which in turn affects the reputation and success of a company. Insightful discussion!
Apr 4, 2023
Paula Dierenfield
I'm curious to hear how Lightning Water Damage has leveraged culture to enhance its customer service. 🌊
Apr 2, 2023
Shweta Subramani
Looking forward to gaining valuable insights into the impact of culture on the business and consumer services industry.
Feb 4, 2023
Amy Waterwall
The discussion on culture in the business services industry sounds intriguing. Can't wait to learn more about its significance.
Feb 3, 2023
Steve Piejak
As a business owner in the service industry, I'm eager to hear about how culture impacts customer experience. 🌟
Jan 22, 2023
David Jara
The cultural aspect of a business can truly make or break the customer experience. Excited to listen in on this conversation.
Nov 18, 2022
Sami Maurice
The role of culture in the overall customer experience is often underestimated. This discussion is timely and relevant.
Jun 5, 2022
Manoj Bajpai
It's refreshing to see a company recognize the role of culture in business. Such discussions are essential for fostering a positive work environment and customer satisfaction.
May 23, 2022
Adam Goldstein
Culture is the backbone of every successful organization. Looking forward to gaining insights from Mark and Issac.
Dec 7, 2021
Gautam Guruprasad
I've always been curious about how organizational culture influences customer satisfaction. This should be an interesting conversation.
Nov 19, 2021
Isaac Abraham
The focus on culture in this article sheds light on its pivotal role in shaping the overall customer interaction. It's a key aspect of a successful business model.
Oct 7, 2021
Daniel Brouze
Culture is like the backbone of a company. It's great to see the leaders at Lightning Water Damage discussing its impact on their business.
Sep 14, 2021
Benny Sirivoranankul
Great article! Culture really does matter in every aspect of business, especially in the customer service industry.
Aug 11, 2021
Robert Micheletti
I found the insights from Mark Lever and Issac Turpin to be quite thought-provoking. The influence of culture on customer experience is often overlooked in discussions.
May 15, 2021
Jeff Stephens
I couldn't agree more with the emphasis on culture. It can truly set a company apart and leave a lasting impression on customers.
Jan 15, 2021
Kenneth Houting
The discussion on culture highlights its significant impact on the customer experience. It's interesting to see how Lightning Water Damage integrates it into their business.
Aug 8, 2020
Lynn Leonard
Understanding the role of culture in the cleaning industry is crucial for delivering exceptional service. Eager to hear the perspectives of Mark and Issac.
Mar 5, 2020
Tianmin Jiang
I appreciate Mark Lever and Issac Turpin for sharing their insights on the importance of culture in business. It's indeed a crucial factor in overall success.
Jan 22, 2020